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Service Desk Coordinator

Service Desk Coordinator

Job Overview

Job Ref No.:581
Job Title:Service Desk Coordinator
Job Type:Permanent
Start Date26/03/2018

Job Description

Service Desk Coordinator

Job Description
The candidate should have a minimum 2 years’ relevant experience in planning and call distribution role in a fast paced service desk. This is an opportunity to join a growing team. The role will present the right person with opportunities to use your initiative and get involved in various projects in order to develop your career in a challenging and target driven environment. This role is based in Dublin South.

Key Responsibilities
• Call handling from logging calls via phone and email, to closing for invoicing.
• Referring jobs to stores for parts and sales for quotes where required.
• Completing daily call planner for all engineers, liaising with field operations to ensure correct capacity distribution throughout departments and resources.
• Scheduling engineers calls daily via scheduler, ensuring maximum efficiency of routes and capacity.
• Monitoring call completion daily for service and maintenance engineers over the mobile interface.
• Maintaining contact with engineers, ensuring correct call handling and call referral.
• Monitoring call queues and managing SLA.
• Completing weekly KPI reports.
• Liaising with third party subcontractors to provide best quality services within the agreed deadlines.
• Participate in and lead as appropriate in training programmes for new products & services and ensure adherence to procedures as outlined.
• Work to the existing roster system in place.
• To focus the service desk’s attention on delivering first class services to clients/customers and operating in a seamless and cooperative manner with the rest of the company.

Required Skills & Experience
• Excellent communication & interpersonal skills
• Ability to motivate and coach people
• Strong problem solving and decision making skills
• Assertive and Confident
• Previous service desk supervisory or management skills an advantage.
• Computer literate with a good working knowledge of MS Office Products
• Excellent Telephone Manner
• Customer focused
• Ability to work on own initiative
• Team Player
• Attention to Detail

Career Incentive
• Fast-growing company with strong market growth
• An energetic and friendly team environment
• Modern offices with excellent facilities

This is an excellent opportunity to join a company that is rapidly expanding and who values its work force.

It is a genuine opportunity to progress your career that offers long-term security.

Salary: €28,000 - €30,000.

Please note, due to the urgency of this vacancy, our client is not willing to go down the route of work permits/visas/sponsorship, therefore, all candidates must have permission to work in Ireland.

To Apply